Privacy Policy

Inform: We aim to inform you as clearly as possible about how and why we process personal data. We do this through this privacy policy.

Limit data collection: We make sure that the collection of personal data is limited to only what is necessary for the proper functioning of the website and the services you use.
No marketing based on personal data: We do not share personal data for marketing purposes and will only send commercial mailings with your explicit consent.
Your data stays with us: We do not share your personal data with third parties unless necessary to deliver the service or if we are legally obliged to do so.
Security: We take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf.
We respect your legal rights: Under the law, you have several rights. We inform you about these in this privacy policy.

What do we use your personal data for?

Depending on the services offered on our website, the personal data you provide may be used for the following purposes:

Registration and appointment booking: If you register or book an appointment through our website, the data you provide in the form or appointment service is used solely to manage your registration and appointment.
Your medical file: If you provide us with medical information, it may be included in your medical file. We will only do this if legally permitted or if we have obtained your explicit consent.
Contact form: If you have questions, you can contact us by filling out the contact form. You will be asked to provide your name and contact details along with a description of your question. This data is used only to address your question and improve our services.
Newsletter: If you give us permission to send a newsletter, we will use your email address and name to send it. You can withdraw your consent at any time by clicking the unsubscribe link at the bottom of each commercial mailing.
Improving our services: Your data may be used to improve our services. We only do this if you have provided the data for this purpose or have given us permission. For example, feedback via a complaints form or permission for cookie use.

What legal grounds do we use to process your personal data?

We process your personal data only based on a legal ground. For the purposes mentioned above, we process your personal data based on the following grounds:

Execution of the contract: for services related to providing our services, such as processing your registration;
(Explicit) consent: for granting access to and using the functionalities of our website, placing cookies, sending our newsletter, or processing your medical data after obtaining your (explicit) consent;
Legitimate interest: in some cases, we have a legitimate interest in processing your personal data, such as using cookies to improve our services, which has limited impact on your privacy;
Legal obligation: for processing medical data and maintaining your medical file, we may have a legal obligation.

Personal data.

When using the website and its services, you may provide certain data. We only store and use personal data that is provided directly by you or is clearly intended for processing.

What personal data do we need?

Depending on the service, we may collect the following data via the website:

Your contact details (email address, phone number);
Your name, address, and place of residence;
Insurance details (insurer name, policy number, insurance start date);
The name of your healthcare providers or pharmacy;
Appointment time;
Payment details and billing address;
Health information;
Citizen service number (BSN);
Click and visit behavior;
Device information / (pseudonymized) IP address.

Data from individuals under 16 years of age: Our website and services are not intended to collect data from website visitors under 16. We cannot, however, verify a visitor’s age. We encourage parents to be involved in their children’s online activities to prevent data from being collected without parental consent. If you believe we have collected personal data from a minor without permission, please contact us. Disclosure to third parties Your data is not shared with third parties, except those directly involved in executing the agreement between you and us or as legally required. The parties we may need for delivering services include:

Hosting and software providers;
Payment service providers and delivery services;
Your health insurer. Data security

We take data protection seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, or unauthorized changes. If you believe your data is not properly secured or there are indications of misuse, please contact us.

Data Security

We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not adequately secured or there are indications of misuse, please contact us.

Data Retention

Your personal data is never kept longer than necessary for the purposes described in this privacy statement or on the website, except in cases where a legal obligation prevents the deletion of personal data.

Third-Party Websites

This privacy statement does not apply to third-party websites linked through this website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. Therefore, we recommend that you read the privacy policies of these websites before using them.

Cookies

We use cookies on this website. A cookie is a small text file stored in the browser of your computer, tablet, or smartphone when you first visit this website. Cookies ensure the website functions properly and that your preferences are remembered. They are also used to optimize the website. Upon your first visit, we informed you about cookies and requested your permission to place them. You can opt out of cookies by adjusting your browser settings. Additionally, you can remove previously stored information via your browser settings.

Use of permanent cookies

Permanent cookies allow us to recognize you on future visits. The website can be customized to your preferences. If you have given consent for placing cookies, we can remember this through a cookie, saving you from repeating your preferences. You can remove permanent cookies through your browser settings.

Use of session cookies

Session cookies help us see which parts of the website you viewed during your visit. We can tailor our services to visitor behavior. These cookies are automatically deleted when you close your web browser.

Use of analytical cookies

We collect anonymized or pseudonymized statistics on our website. No statistics are collected on parts of the site where your health data is exchanged. We may use the following applications for statistics:

Google Analytics

If we activate Google Analytics, cookies from Google (USA) are placed on our website as part of the Analytics service. We use this service to track website usage and receive reports. This tool is privacy-friendly. We do not allow Google to use Analytics information for other Google services, anonymize IP addresses, and have signed a data processing agreement with Google. The information collected by Google is transmitted to and stored on servers in the USA. Google complies with the Privacy Shield framework, ensuring adequate protection for personal data processing.

Changes to this privacy and cookie policy

We reserve the right to modify this policy. We recommend checking this policy regularly to stay informed of any changes.

Access, modify, or delete your data

You have the right to access, correct, or delete your personal data. Additionally, you can withdraw your consent for data processing or object to the processing of your personal data by Felix & Bellus. You also have the right to data portability. You can request access, correction, deletion, or transfer of your personal data or withdraw consent by contacting us at the information below. We will respond as soon as possible. Please ensure you provide sufficient identification to ensure we do not modify or delete data for the wrong person.

Authority for Personal Data

Felix & Bellus would like to remind you that you can file a complaint with the supervisory authority in your country. In the Netherlands, this authority is called the Autoriteit Persoonsgegevens.

Questions and feedback

We regularly check our compliance with this privacy policy. If you have questions about this policy, please contact us using the details below.